Refund & Cancellation Policy

This Refund & Cancellation Policy forms an integral part of our Terms of Service. By accessing the Platform or making any payment, you expressly agree to be bound by this policy.

All amounts paid on the Platform are paid towards Platform Facilitation and Administrative Coordination Services. The Platform does not provide legal advice and does not guarantee any legal outcome.

1. Definition of Service Commencement

For the purposes of this policy, service commencement occurs when the User provides explicit confirmation to proceed after receiving the "Confirmation Email" from the Platform.

Service commencement may include automated and backend administrative actions such as request logging, data verification, internal queue allocation, availability mapping, system notifications, and coordination preparation. Such actions may occur outside standard business hours.

2. Cancellation & Refund Before Service Commencement

If you choose to cancel your request before approving the Confirmation Email, you may request a refund by emailing support@deathcertificatecounsel.org with your Order ID.

Approved refunds in such cases shall be processed after deduction of applicable payment gateway charges and taxes (if any).

3. Refund Policy – No Refund After Service Commencement

In accordance with the Consumer Protection Act, 2019, refunds are applicable only in cases of a proven deficiency in service attributable solely to the Company. Once the service has commenced, no refund shall be issued under any circumstances.

When Is a Service Considered Commenced?

A service shall be deemed to have commenced when all of the following conditions are fulfilled:

• The client provides written confirmation through email, WhatsApp, or any other electronic communication mode; and
• The Company sends an acknowledgment stating:
  
  “Thank you for contacting us. We will get back to you with an update regarding administrative coordination within 24 business hours. If your message is regarding something else, please allow us 24–48 business hours to respond.”

During the above response window, internal administrative coordination, allocation of resources, backend processing, and expert assignment activities are initiated. Any request for cancellation made during or after this period shall not be eligible for a refund.

Scenarios Where No Refund Will Be Issued

No refund shall be issued after service commencement, including but not limited to the following circumstances:

• The client changes their decision after approving the written confirmation or confirmation email.
• A cancellation request is made during or after the 24–48 business hour response period, during which internal processing has already commenced.
• Dissatisfaction with the advice, opinion, guidance, or conduct of an independent independent documentation/legal expert, whose professional actions are outside the Company’s control.
• Failure by the client to respond to calls, emails, messages, or coordination attempts.
• The client is unavailable, unreachable, or misses scheduled consultations or interactions.
• Submission of incorrect, incomplete, false, or misleading information by the client.
• Cancellation due to personal reasons, change of intent, or change in circumstances.
• Initiation of a chargeback, payment reversal, or dispute with a bank or payment gateway after service commencement.

Important Clarification

• Internal administrative work and coordination constitute valid commencement of service.
• A change of mind or dissatisfaction does not amount to a deficiency in service.
• Refunds cannot be claimed as a matter of right once the service has commenced.

4. independent documentation/legal expert-Related Dissatisfaction

The Platform is not responsible for the professional services, advice, availability, conduct, or outcomes associated with any independent independent documentation/legal expert. Dissatisfaction with a independent documentation/legal expert does not constitute grounds for a refund of the Platform Fee.

5. Exception: Failure to Facilitate

In the unlikely event that the Platform fails to initiate any facilitation or coordination activity within 15 (fifteen) days from the date of service commencement, and such failure is not attributable to User non-responsiveness or unavailability, the User may request a review for a potential refund.

6. Chargebacks & Payment Disputes

If you raise a chargeback, reversal, or dispute with your bank, card issuer, or payment gateway, all refund processing shall remain suspended until the dispute is fully resolved. Any costs incurred by the Platform due to such disputes may be recovered from the User.

7. Force Majeure

No refund shall be payable where service delay or non-performance arises due to events beyond the reasonable control of the Platform, including but not limited to system outages, network failures, natural disasters, regulatory actions, or third-party service disruptions.

8. Refund Processing Timeline

Where a refund is approved, it shall be processed within 7–10 business days to the original mode of payment. The Platform shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

9. Finality of Decision

All refund determinations made by the Platform in accordance with this policy shall be final and binding, subject to applicable laws.

10. Contact

For refund-related queries, contact: support@deathcertificatecounsel.org