This policy explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and the rights you have under Indian law. We have written it in plain language so it is easy to understand.
DeathCertificateCounsel.org is a private administrative facilitation platform. We are not a law firm and not a government website. We do not provide legal advice and do not issue death certificates. Any legal counselling you request is given by an independent Lawyer, who is responsible for his or her own handling of your information under professional duties of confidentiality.
Your contact details, basic details of the deceased person, your request, documents you choose to share, and payment status.
To handle your request, coordinate a session with an independent Lawyer when you ask, process payments and stay compliant with the law.
Our team, the Lawyer you request, and service providers such as payment gateways and hosting. We never sell your data.
Only as long as needed. Most request data is erased within 1 year of closure. Payment records are kept for 8 years, as tax law requires.
You can access, correct, update or erase your data, withdraw consent, nominate someone, and raise a grievance.
Write to our Grievance Officer at support@deathcertificatecounsel.org.
DeathCertificateCounsel.org (the "Platform") is owned and operated by Omvin, #3, Sagarkunj Complex, Chirawa, Jhunjhunu, Rajasthan 333026, India ("Company", "we", "us", "our").
For the personal data you share with us, the Company is the Data Fiduciary: the entity that decides why and how your data is processed. You are the Data Principal: the individual the data relates to. These terms come from the Digital Personal Data Protection Act, 2023.
We process personal data in line with applicable Indian law, including:
The DPDP Rules are being brought into force in phases. We are aligning our practices with the DPDP framework now and will update this policy as further provisions take effect.
| Category | Examples |
|---|---|
| Your identity & contact details | Name, mobile number, email address, city and state, relationship to the deceased person. |
| Details of the deceased person | Name, date and place of death, address, and the registration authority concerned, where known. |
| Request details | The issue you face (for example delayed registration, correction or a missing record) and any information you choose to share for coordination. |
| Documents (optional) | Copies of documents you choose to upload or send, such as an old certificate, a hospital slip, a cremation or burial receipt, or ID proof. |
| Payment information | Order ID, transaction ID, amount, payment status and date. We do not collect or store your full card, UPI PIN, net-banking or CVV details. These are handled directly by the payment gateway. |
| Communications | Emails, WhatsApp messages, and call records or recordings (with notice) exchanged with our support team. |
Some documents, such as a medical certificate of cause of death, hospital records or Aadhaar, contain sensitive personal data. Please share such documents only when they are needed for coordination. Mask your Aadhaar number (show only the last 4 digits) wherever possible. Share confidential legal facts about your case directly with the Lawyer, not with our staff. Never share passwords, OTPs, UPI PINs or card details with anyone claiming to represent us.
Our service involves information about a person who has died, and sometimes about other family members such as a spouse, parent or legal heir. When you submit such information, you confirm that:
We treat the details of the deceased person with the same care and confidentiality as your own data, and we use them only for the purposes in this policy.
We process personal data only for specified and lawful purposes, and we collect only what is necessary for them:
| Purpose | Legal basis |
|---|---|
| Receiving your request, verifying basic details and sharing a document checklist | Your consent |
| Coordinating and scheduling a session with an independent Lawyer, only when you ask | Your consent |
| Sending confirmations, scheduling updates and support messages by call, SMS, WhatsApp or email | Your consent |
| Processing payments and refunds, and keeping invoices and transaction records | Consent; legal obligation (tax and accounting laws) |
| Preventing fraud and misuse, securing the Platform, and debugging | Legitimate use / legal obligation |
| Responding to lawful requests from courts or authorities, and enforcing our Terms | Legal obligation (Section 7 of the DPDP Act) |
| Sending service-improvement surveys or promotional messages | Separate, optional consent. You can opt out at any time. |
We do not use your data for automated decision-making or profiling that affects you, and we do not use it for any purpose unrelated to the ones listed above without asking you first.
Before you submit a request, we ask for your consent through a clear, unticked checkbox that links to this policy. Your consent is free, specific, informed and limited to the purposes stated here.
You can withdraw your consent at any time by emailing support@deathcertificatecounsel.org with the subject "Withdraw Consent", or by using any unsubscribe link we send. Withdrawing consent is as easy as giving it. After withdrawal:
You can ask for this policy and our consent notice in English or in any language listed in the Eighth Schedule to the Constitution of India by writing to us.
We do not sell, rent or trade your personal data. We share it only as follows:
We do not share your data with any government office on your behalf. We do not file applications, so no data goes to a Registrar or municipal body through us.
You can block or delete cookies in your browser settings, but some parts of the Platform may not work properly without them.
We take reasonable security safeguards to protect personal data against unauthorised access, use, alteration, disclosure, loss or destruction, including:
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We do, however, review and improve our safeguards regularly.
If a personal data breach occurs, we will, as required by applicable law:
We keep personal data only for as long as it is needed for the purpose it was collected for, or as the law requires. After that, we erase it or make it fully anonymous.
| Data | How long we keep it |
|---|---|
| Request details, uploaded documents and communications | Up to 1 year after your request is closed (to handle follow-ups, refunds and disputes), then erased. Erased earlier if you ask, unless the law requires us to keep them. |
| Invoices, payment and refund records | Up to 8 years, as required by tax and accounting laws. |
| System, access and security logs | At least 1 year, as required for security and legal compliance. |
| Records linked to an ongoing dispute, complaint or legal proceeding | Until the matter is finally resolved. |
| Inactive enquiries (no payment made) | Up to 6 months, then erased. |
Where the law requires, we will notify you at least 48 hours before erasing your data for inactivity, so that you can log in or contact us if you want it kept.
Subject to applicable law, you have the right to:
How to use your rights: email support@deathcertificatecounsel.org from your registered email ID with your name, registered mobile number, Order ID (if any) and your request. We may need to verify your identity before acting. We will respond within the timelines set by law, and in any case within 30 days.
Under Section 15 of the DPDP Act, you must:
Breaching these duties may attract penalties under the DPDP Act.
The Platform is meant for adults. We do not knowingly collect personal data directly from anyone under 18. If a request involves a minor, for example a minor legal heir, it must be submitted by a parent or lawful guardian, who gives verifiable consent on the minor's behalf. We do not track, profile or send targeted advertising to children. If you believe a child has shared data with us without such consent, please contact us, and we will erase it.
Your data is stored on secure servers, primarily in India. Some service providers, such as email or cloud services, may process data outside India. Any such transfer is made only to countries not restricted by the Government of India under the DPDP Act, and with appropriate safeguards.
The Platform may link to third-party websites, including official government portals. We are not responsible for their content or privacy practices, so please read their privacy policies before sharing any data with them.
For questions, requests or complaints about your personal data or this policy, contact our Grievance Officer:
Name: [Name of Grievance Officer]
Organisation: Omvin (operator of DeathCertificateCounsel.org)
Email: support@deathcertificatecounsel.org
Phone: 0120-3134441 (Monday to Saturday, during business hours)
Address: #3, Sagarkunj Complex, Chirawa, Jhunjhunu, Rajasthan 333026, India
Timelines: We will acknowledge your grievance within 24 hours and aim to resolve it within 15 days. In any case, we will resolve it within the period prescribed by law (currently up to 90 days under the DPDP Rules).
Escalation: If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India, once its complaint mechanism for your matter is in force, after first using our grievance process.
This policy is governed by the laws of India. Subject to the powers of the Data Protection Board of India and your rights under consumer protection law, courts at Jhunjhunu, Rajasthan shall have jurisdiction.
We may update this policy to reflect changes in law, in our services or in how we process data. The updated version will be posted on this page with a new "Last updated" date. For significant changes, especially any new purpose of processing, we will notify you by email or through the Platform and, where required, ask for your fresh consent.
This Privacy Policy should be read together with our Terms and Conditions, Refund Policy and Disclaimer.